Can I get tax/VAT exemptions and refunds?

Elgato's Webstore does not support refunding any tax/VAT paid, regardless of the payment method used (credit card, Amazon Pay, etc.) nor applying for tax/VAT exemptions. All taxes collected are directly paid by Elgato to the local taxation authorities.

You can download a VAT-compliant invoice for your Elgato.com order within your Elgato.com account or from the Shipment Confirmation email.

The invoice for your Elgato.com order, which contains tax/VAT information, can be accessed from the Order Details page. To reach the Order Details page, log in to www.elgato.com and select My Orders from the list of links on the left, then click on your order. Once you are on the Order Details page, click the Download PDF Invoice link.

If you placed your order at elgato.com without signing in, create a new account at Elgato.com with the same email address you used during guest checkout, and follow the steps above.If you need further assistance, please contact our Customer Support team through this online form.

In case you are a reseller, tax-exempt individual, or requesting a tax/VAT exemption, we recommend that you purchase Elgato products via distribution in your local country or at a retailer that supports tax exemptions.

Don't hesitate to contact our Customer Service team for larger volume purchases while mentioning bulk ordering in your support request.

For business customers within the European Union who are trying to get a VAT refund for an Elgato shipment sent from Elgato's warehouse in the Netherlands, please refer to your country’s guide on the process under the “Detailed guides on certain VAT topics (Vademecum).”

For Germany, please see the corresponding page on https://www.bzst.de.